It looks like things are working better this month. I did get my Oct. rewards and ink recycling, though not at a Premier level even though my reciept and the online rewards page indicated that I still have premier status… I called, and my premier status has ended, but I will get credited for all 20 cartridges anyway, but premier status is now gone.
The CSR suggested I look into the “Plus” program (for $50/year). Would anyone like to share experiences about the Plus program?