I got an email after complaining to TB about the free Chalupa Box fiasco. (I was one of many that didn’t get it because the app and website were non-functional the whole day of the giveaway.) After sending a complaint on Twitter, they sent me a unique link. After clicking the link and entering my email, a few days later I got an email with info about the the rewards program and also containing a “sorry” message about the Chalupa promo. It is in clicking the link in the email that then opened the TB app and loaded the free Doritos Loco taco to my account.
A free taco isn’t quite a comparable make-up for a $5 chalupa box, but at least it’s something.