@fulltimedad said in Staples rewards changing in February, 2024-Changes unknown.:
Uggh, I had a rewards certificate I forgot to print, and now that is gone from my rewards. Also a Plus member, and I am at 400 pts per 20 carts per month.
This is a mess. They sent me an email yesterday saying that my rewards number is being used by another account and that I should sign up again. The website showed no activity. Today I checked in the connect app to see if my tech recycling reward was still there. After going through a few changeover screens and clicking around a lot, I finally found my reward.
If I recall, when they forced us to the connect app, I had to sign up again. My guess is that that created a second account.
I don’t recycle ink, but I wonder if you all have a similar situation. Maybe your second account gets the better recycle deal and has your old statuses. Just a thought.