Thanks for the response @my4mainecoons . I’m hoping the points go through soon. I hate calling especially since these card companies use overseas call centers with the exception of Discover that I know of.
I have a Bluebird card in addition to my bank account and when I first applied for it I got rejected online because I had a Serve account (didn’t have a card or anything since I hadn’t done anything with the Revolution Account it was previously) I didn’t know about.
AE had acquired the company that they turned into their Serve card. When I called the Serve Customer Service to close that so I could get approved for the Bluebird the overseas person apparently had no idea what they were doing and I had to fax in stuff to prove my identity just to get them to close the account. That made me hesitant about calling AE for anything since I had another issue with a Bluebird rep misconstruing why I called once.