Motorola Warranty Claims Class Action Settlement



  • Purchasers who had trouble with a warranty claim for their Motorola smart watches or cell phones can now claim benefits from a recent class action lawsuit.

    The settlement creates an Injunctive Relief Class and a Damages Class.

    The Injunctive Relief Class covers all U.S. persons who purchased a Motorola cell phone or smart watch between Nov. 1, 2012 and Aug. 14, 2017 and have submitted a valid warranty claim for device repairs within the remaining warranty period.

    The Damages Class covers all persons who submitted their device for repairs under a valid warranty claim between Nov. 1, 2012 and Aug. 14, 2017 and meet at least one of the following criteria:

    An Advance Exchange Program security deposit was charged but was never released;

    Motorola failed to ship a replacement device within 10 days of receiving the Advance Exchange Program Fee;

    Motorola failed to ship a repaired or replacement device within 20 days of receiving the original device; or

    The device owner never received a repaired device, a replacement device, or a refund.

    Monetary compensation is available for Damages Class Members. These Class Members can receive:

    Reimbursement of Advance Exchange Program fees, if Motorola failed to ship them a replacement device within 10 days of receiving those fees;

    Repayment of any security deposit funds held by Motorola in connection with a return under the Advanced Exchange Program, if Motorola received the damaged device within 20 days of shipping the replacement device;

    A replacement device and a $20 cash payment, if the Class Member never received a repaired or replacement device and was not credited with a refund.

    Damages Class Members to whom Motorola did not ship a replacement device within 20 days of receiving the defective device will receive a payment of $15.

    Those to whom Motorola did not ship a replacement within 30 days will receive a payment of $20.

    For Injunctive Relief Class Members, Motorola will take several steps to improve its warranty claim service, including by increasing its call representatives’ authority to grant credits for Motorola’s own errors.

    File a claim here


 

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