Motorola Warranty Claims Class Action Settlement
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Purchasers who had trouble with a warranty claim for their Motorola smart watches or cell phones can now claim benefits from a recent class action lawsuit.
The settlement creates an Injunctive Relief Class and a Damages Class.
The Injunctive Relief Class covers all U.S. persons who purchased a Motorola cell phone or smart watch between Nov. 1, 2012 and Aug. 14, 2017 and have submitted a valid warranty claim for device repairs within the remaining warranty period.
The Damages Class covers all persons who submitted their device for repairs under a valid warranty claim between Nov. 1, 2012 and Aug. 14, 2017 and meet at least one of the following criteria:
An Advance Exchange Program security deposit was charged but was never released;
Motorola failed to ship a replacement device within 10 days of receiving the Advance Exchange Program Fee;
Motorola failed to ship a repaired or replacement device within 20 days of receiving the original device; or
The device owner never received a repaired device, a replacement device, or a refund.
Monetary compensation is available for Damages Class Members. These Class Members can receive:
Reimbursement of Advance Exchange Program fees, if Motorola failed to ship them a replacement device within 10 days of receiving those fees;
Repayment of any security deposit funds held by Motorola in connection with a return under the Advanced Exchange Program, if Motorola received the damaged device within 20 days of shipping the replacement device;
A replacement device and a $20 cash payment, if the Class Member never received a repaired or replacement device and was not credited with a refund.
Damages Class Members to whom Motorola did not ship a replacement device within 20 days of receiving the defective device will receive a payment of $15.
Those to whom Motorola did not ship a replacement within 30 days will receive a payment of $20.
For Injunctive Relief Class Members, Motorola will take several steps to improve its warranty claim service, including by increasing its call representatives’ authority to grant credits for Motorola’s own errors.
