The ability to use diagnostic tools, analyze logs, and collaborate with other IT teams to resolve these issues is key. Microsoft 365 offers several troubleshooting and diagnostic tools that an Endpoint Administrator Associate can use to find and fix problems.

5. Knowledge of Cloud Technologies
   As organizations continue to embrace cloud-based technologies, a solid understanding of cloud computing is becoming increasingly important for Endpoint Administrators. With many of the tools and services associated with Microsoft 365 being hosted in the cloud, administrators need to be familiar with cloud-based device management and security practices.