@tracfancier said in Current Tracfone Deals / Discussion thread:
@tenerifesharon said in Current Tracfone Deals / Discussion thread:
@tracfancier Just wanted to thank you again for your very valuable and thorough replies! After several problems with the order for the Luna at HSN (has happened before, as my US CCs are registered at my sister’s address in VA since I live in Germany, and I want to have the phone sent to where I am staying in FL, and HSN says that there is no way of verifying any of the CCs unless I am presently at the landline number of the VA address. Each time I try I need to call the Security and Fraud dept … DUH!), finally had a friend in FL order the phone with her CC to be delivered to her address! It hasn’t arrived yet, but should be here early next week. Hope I can get everything transferred prior to activation before we return to Europe in 2 weeks.
Is it better to do the transfer with CS, or can I do it safely on the tracfone site? Do I need to notate the parameters that you previously mentioned (a year or so ago on the old site), or are they no longer needed?
Thanks again for your patience … and knowledge!
It is recommended you use chat, that way you can copy and paste the whole chat transcript to keep as proof if anything goes wrong. You will also need a case number assigned to the chat, which you can give them if you have to contact them again with a problem. The case number allows them to quickly find the chat session transcript. Chat eleviates all language barriers and bad phone connections. Start the chat by getting the airtime and end date on the old phone. You need to have added together the old and new airtime and days so you know the combined totals and combined end date. Before getting off chat have them give the (combined) airtime on the new phone for you to OK the totals.
If you have both the old and new phone in your online account, you can view the progress, as you watch the old phone go from active to inactive and the new phone go from inactive to active. There is also a place by the phone listing to check the airtime. Have a second phone handy so you can both make and receive a test call with the new phone. They may ask you to also check text, MMS and data on the new phone. If you do not know how, ask for instructions or just pass and check it later at your leisure. You can always get back to them with another chat.
DO NOT ACTIVATE THE NEW PHONE FIRST, you must let the transfer from the old phone activate the new phone and then the bundled airtime be automatically added. NEVER transfer service to an active Tracfone.
If you still have questions, feel free to ask.
Two ways to reach Tracfone chat (look for the red or green background areas) The red link may take a few seconds to appear on the first link:
https://www.tracfone.com/contactus
https://www.fb-tracfone.com/tracfone-wireless/?caseId=41289
tracfancier, again my thanks! The porting and activating worked out perfectly on the Tracfone chat. Actually, better than expected…my balance of 4,310 minutes, text, data ended up turning into 8810 min.,text,data. after the 1500 bundle was added. Not quite sure how that happened, but I’m not complaining. And, of course, the remaining 51 days extended my validity until 2/19. I am still not able to see these new balances on the Luna, but can call them up on the tracfone site. Since I am unable to cut and paste the balance onto a doc., I’m just hoping they don’t disappear again!
Kudos to you!