Ink Rewards affected by Staples Program changes? Don't get cheated, obtained a good outcome, see post
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@ukedog said in Ink Rewards affected by Staples Program changes? Don't get cheated, obtained a good outcome, see post:
As a (paid) Plus member with Staples who does a monthly 20 ink cartridge recycle, I was curious how this would work out. Once I finally got past all the new “selections” and pop ups, I finally got to a web page showing I’d get 400 points each, up to 20 cartridges.
However, in this month’s Rewards showing my $40 ink rewards earned from recycling last month, I see it’s “for in-store only”…! WTF? That used to only be for the $5 reward for a tech recycle, etc.
But the weirdest “new Staples” change IMO is the website change, at least on my PC. No way to search across the site, or access your account to change profile settings etc. Now it seems you need to use the Staples mobile app to do stuff like that!
Hoping I’m mistaken here, and someone can provide a URL that works on a PC to search across the site?
Did you figure out how to change profile settings on the website? Today I learned to just click on what you want to edit.
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@my4mainecoons Did they ever add the points for the 15th cart? I also used the reporting feature and never received the credit for my 20th cart.
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@fulltimedad said in Ink Rewards affected by Staples Program changes? Don't get cheated, obtained a good outcome, see post:
@my4mainecoons Did they ever add the points for the 15th cart? I also used the reporting feature and never received the credit for my 20th cart.
My account converted correctly then after I’d recycled got unlinked from its e-mail and and had to be re-created. In the process I got $15/$15 for 2@$5 Tech Recycling and 1600 points for the missing 400 pts. So I got more than the missing points but not because they responded to the Missing Points form.
CSR told me that they received just one day training for the conversion, that it was very difficult and each call takes a long time because they are figuring things out as they go. My guess is that the same people taking our calls have to process the Missing Points forms and they are swamped with calls right now.
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Anyone know of a workaround for the -1 ink cartridge problem?
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@my4mainecoons said in Ink Rewards affected by Staples Program changes? Don't get cheated, obtained a good outcome, see post:
Anyone know of a workaround for the -1 ink cartridge problem?
From SD, no personal experience:
- Recycle 21 cartridges. That should take care of both tech and ink recycling.
- Recycle tech first, and then ink in a separate transaction. May not be as reliable as #1.
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@c3 said in Ink Rewards affected by Staples Program changes? Don't get cheated, obtained a good outcome, see post:
@my4mainecoons said in Ink Rewards affected by Staples Program changes? Don't get cheated, obtained a good outcome, see post:
Anyone know of a workaround for the -1 ink cartridge problem?
From SD, no personal experience:
- Recycle 21 cartridges. That should take care of both tech and ink recycling.
- Recycle tech first, and then ink in a separate transaction. May not be as reliable as #1.
#2 worked for me last month. I did them on separate days (tech first) and only did 4 inks but did get credit for all 4.
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I forgot to try tech first, I have a limit of 20 carts per month, and when I recycled 20, one went toward tech and 19 toward ink. So it appears the system is set up to automatically credit a cart to tech because it is on the tech list, and then the rest to ink.
