@hbg1 said in Staples rewards changing in February, 2024-Changes unknown.:
@fulltimedad said in Staples rewards changing in February, 2024-Changes unknown.:
Uggh, I had a rewards certificate I forgot to print, and now that is gone from my rewards. Also a Plus member, and I am at 400 pts per 20 carts per month.
This is a mess. They sent me an email yesterday saying that my rewards number is being used by another account and that I should sign up again. The website showed no activity. Today I checked in the connect app to see if my tech recycling reward was still there. After going through a few changeover screens and clicking around a lot, I finally found my reward.
If I recall, when they forced us to the connect app, I had to sign up again. My guess is that that created a second account.
I don’t recycle ink, but I wonder if you all have a similar situation. Maybe your second account gets the better recycle deal and has your old statuses. Just a thought.
Did you sign up again? I was worried about doing so because it might assign a new rewards number.
I think you may be right about signing into the app and getting a duplicate account. I received the same message. I may have forgotten that I use a different email for my Staples Rewards and used my everyday email for signing up for the app. The odd thing is all my purchase history and recycling receipts show up under my rewards email, but the rewards certificates do not.
I am curious about the age of the account determining the amount of carts you can recycle. I had multiple accounts at one time and still have a rewards card and number that is older than the one I currently use. Doesn’t seem like there is a way to find out if that account is still active without going through support though.