Wanted to post an update on my $1.35 situation. I was always polite and never used any profanity. This is for everyone’s knowledge and YMMV if you use them. Not trying to rally the troops against them but you can see how stubborn/unhelpful they are when there is an error on their part. I have used TCB, Ebates, BeFrugal, RMN, Bing CB, and all 5 of those sites were able to resolve any issue I had.
Coupon Cabin: At this point, it’s clear that we are collectively talking in circles and are not going to be able to accommodate your needs. Moving forward, CouponCabin will not be able to respond to future emails regarding this topic as we now consider this ticket to be permanently closed.
Jack V. Vice President of Customer Success
ME: This is poor service and how does Coupon Cabin claim amazing customer service when you refuse you help me. Put yourself in my shoes. You see a shopping link that says 5%, you click the link and make the purchase, the website gives you 2% and makes excuses why you didn’t get the 5%. At the end of the day, it is $1.35 which I am due because I done my part. The rest of the situation, I have zero control. I am not trying to cheat your company. I just want to be paid fairly for holding up my end of the bargain. That is what you fail to understand.
Coupon Cabin: Please know that CouponCabin has been in business for over 18 years now and has over 12 million happy members. We care immensely about our members, so much so that if we’re not living up to their standards, we’d rather part ways than continue to let them down. That said, if this is your opinion of us, I’d be happy to close your account and issue you a final payment for your $8.13 in pending cash back. This is usually a 30-day process; however, once you have provided the U.S. mailing address where this final payment can be sent, we will escalate this to our Chief Financial Officer to try to get a final payment processed within the next two business days. Since the last thing we want to do is continue to frustrate you, if I do not hear back from you by this time tomorrow, I will move forward with the account closure process. Jack V. Vice President of Customer Success
ME: You already blocked my IP so I have no choice but to go. It should be $8.13 + .27 if I am not mistaken. You are the one that keeps escalating the issue and putting words in my mouth. In my last email, all I ask of you is to be fair. I was right about your poor service because your response was to draw a line in the sand. You misinterpreted it and took it up a notch to close the account with a negative consent and 1 day deadline. To make things easier for us all, send the final payment to my email address. Amazon credit will suffice. Here is your chance to prove to me that at least your company can do something right for the customer. Thank you.