Oh my, I was caught off guard by this yesterday, my rewards would not work online so I thought the site was down or my coupon was hacked.
I called customer service today and they confirmed that only PLUS members can redeem rewards online and Basic and Premier must go to the store. This doesn’t make sense so not sure if Staples is trying to drive business away.
Since the rewards expire 9/30/19, I went to the store today and bought something with the online kiosk. This is what I got:
2x Bounty Enormous Rolls for $31.59 each. Total was $63.18 which is just enough to use the $15 off $60 coupon (57190). Brought it down to $48.18 and I tried to enter my rewards in the kiosk and got the same error message that it doesn’t exist. I finalized the order and brought to cashier (make sure you change default payment to pay at register).
Gave cashier the kiosk receipt and my rewards. It took off $40 and I breathe a sigh of relief. Total was $8.81 and I paid by credit card.
So this is proof the $100 minimum logic is not built into the kiosk/store order. Perhaps only for the PLUS members online? Good Luck, cash those rewards out.