I read this poor review on depositaccounts.com. Not sure of its accuracy:
A Bank Without The Ability To Handle ACH?!
Posted by: SillyValley | Dec 1, 2017
This is the worst HYSA I’ve had the displeasure to work with. My plan was to take advantage of the 1.5% interest rate. Opening the account was the usual process - went just fine. After my initial $1k deposit I went to transfer a sizable amount and discovered that this bank does not allow ACH transfers between banks - they can only accept wire transfers or check deposit at a limit of $10k/day. To withdrawl funds, the same process.
I tried calling in to discuss with them and guess what - their phone lines were down. I had to talk via chat and ask for them to call us. I told them I was shocked at their lack of ability to handle ACH transfers and wish to close the account. Because I’m closing before 120 days - a $10 fee and now I get to wait for my $990 check. Costly mistake of time and money.