Posts made by Waldo1945

@mistercheap
Live and learn. I don’t shop at Kohl’s much but as a result of this, I am even less likely to shop there. They won’t miss me. The regulars know the system and are happy with it. I’ll live

@hbg1
I returned them both at same time. I am not sure which one they processed first.

@my4mainecoons
I unwound both transaction(s) with Kohl’s - both items were returned. I feel the end result should be as if I never bought anything at all. They keep their merchandise and I keep my money. Regardless of their bla bla bla posted store policy it strikes me as a “gotcha”. Once one uses KC it becomes a gift card/store credit, which isn’t the end of the world but since you paid $10 cash for it, it should not have an expiration date. Who would buy a gift card with an expiration date? Just because some policy is posted doesn’t meant it might not violate a consumer protection law etc. or simply be unjust. If you parked a car in a lot and the print on the back of the ticket said if you stay over by even a minute you will be charged $500, I doubt many would say, Oh well, they told me so I’m stuck. We disagree that’s all.

@jtownsucks46
Just because it’s written somewhere on their website doesn’t mean that it is the end of the story.
Plenty of store policies are found to be illegal etc. when challenged in court. If you bought $150 worth of stuff for $140 and then returned it all and got back $130 and a store credit for $10 that’s good for 30 days and you are happy, well then you are an ideal/happy Kohl’s customer. What can I say, I wasn’t.

@dangeruss
Thank you @dangeruss , you get what I’m driving at.

@mistercheap

Obviously they are not that well known:
https://topclassactions.com/lawsuit-settlements/consumer-products/customer-gets-another-chance-at-kohls-rewards-program-class-action-lawsuit/

@mistercheap
I returned both purchases, I should get $140 back and no KC.

@my4mainecoons
If that works, that’s cool. Thx

@gatorj
See above response to mistercheap. It is the expiration date that is the major part of the problem.

@jtownsucks46
I returned both purchases, I should get $140 back.

@mistercheap
There is nothing absurd about returning items that do not fit as the fitting rooms are closed due to COVID.
But still, there is nothing absurd about returning two purchases. What is the scam, I bought a $150 of items for $140 and returned both items. Instead of getting $140 back, Kohl’s gave me $130 back plus a $10 store credit that expired in 30 days.
They converted part of my purchase price refund into a store credit with an expiration date. If you cannot see the scam, sorry I can not help you.

@waldo1945
Actually, the store manager said it was not posted anywhere on Staples site but when I went and checked it out, it is in the terms and conditions. Merry Christmas and thanks to all who responded.

Apologies in advance if this has already been posted and discussed but I could not find anything with a search.
If you buy an item and earn Kohl’s Cash and then use the Kohl’s Cash on another purchase and end up returning both purchases, Kohl’s will not give you a full refund - it will turn the Kohl’s Cash into a store credit with a short expiration date. Here’s an example:
You buy a $100 pair of sneakers and get $10 KC coupon. Then you buy a $50 item and use the KC and only pay $40.
So your credit card has been charged $100 plus $40 for a total of $140. Now, if you return both purchases Kohl’s will only credit you back $130 and give you a $10 KC coupon that expires in like 30 days. So in effect you purchased a $10 store gift card with an expiration date!! This is no problem for regular customers but for occasional shoppers it’s a bit of a scam.

@penguin110
It would be great if you could find that email and copy and paste its contents. I do not recall ever seeing that from Staples.

I just came from a Staples store where I tried to use the balance of an Ink Reward from a prior purchase. I noticed that I did not get a balance certificate of $10 on the receipt when I used the $40 award to buy a $30 item two weeks ago and the cashier said, “Oh we do not print them out anymore, just use the original ink reward for next purchase”. But when I tried to use it today it was refused. According to store manager Staples no longer gives you the unused balance of an Ink Reward certificate for use on a second purchase prior to the original coupon expiration date. You have to use the entire award in a single purchase or lose the balance. It is not posted anywhere on Staples website or store and according to manager the policy is a few weeks old.