@mistercheap
There is nothing absurd about returning items that do not fit as the fitting rooms are closed due to COVID.
But still, there is nothing absurd about returning two purchases. What is the scam, I bought a $150 of items for $140 and returned both items. Instead of getting $140 back, Kohl’s gave me $130 back plus a $10 store credit that expired in 30 days.
They converted part of my purchase price refund into a store credit with an expiration date. If you cannot see the scam, sorry I can not help you.

@waldo1945
Actually, the store manager said it was not posted anywhere on Staples site but when I went and checked it out, it is in the terms and conditions. Merry Christmas and thanks to all who responded.

Apologies in advance if this has already been posted and discussed but I could not find anything with a search.
If you buy an item and earn Kohl’s Cash and then use the Kohl’s Cash on another purchase and end up returning both purchases, Kohl’s will not give you a full refund - it will turn the Kohl’s Cash into a store credit with a short expiration date. Here’s an example:
You buy a $100 pair of sneakers and get $10 KC coupon. Then you buy a $50 item and use the KC and only pay $40.
So your credit card has been charged $100 plus $40 for a total of $140. Now, if you return both purchases Kohl’s will only credit you back $130 and give you a $10 KC coupon that expires in like 30 days. So in effect you purchased a $10 store gift card with an expiration date!! This is no problem for regular customers but for occasional shoppers it’s a bit of a scam.

@penguin110
It would be great if you could find that email and copy and paste its contents. I do not recall ever seeing that from Staples.

I just came from a Staples store where I tried to use the balance of an Ink Reward from a prior purchase. I noticed that I did not get a balance certificate of $10 on the receipt when I used the $40 award to buy a $30 item two weeks ago and the cashier said, “Oh we do not print them out anymore, just use the original ink reward for next purchase”. But when I tried to use it today it was refused. According to store manager Staples no longer gives you the unused balance of an Ink Reward certificate for use on a second purchase prior to the original coupon expiration date. You have to use the entire award in a single purchase or lose the balance. It is not posted anywhere on Staples website or store and according to manager the policy is a few weeks old.