Issue with Buyer on Ebay
-
Right after receiving the product, the buyer raised a return request stating item as defective.
I have been very politely apologized to him and offered my help to resolve the issue.
but it doesn’t look the buyer wants to do anything except return. he stated there is no place to put in the key on the activation site. i offered the link on how to resolve common issues and even provided customer care no for the antivirus company. but the buyer neither telling me about the error they are getting nor want my help.
All they want to get refund as he was expecting a cd in the box.
Now i am not sure what should i do here.
the value is not that much but i want to hear from others how are their experience in dealing such situation.
-
It would be better to just refund the buyer, and get a fee credit
If the buyer complains Ebay will rule a refund for them, and you will get a negative anyhow,
-
@c8758 said in Issue with Buyer on Ebay:
All they want to get refund as he was expecting a cd in the box.
Was it listed as a CD in the box?
-
@couponclippen said in Issue with Buyer on Ebay:
@c8758 said in Issue with Buyer on Ebay:
All they want to get refund as he was expecting a cd in the box.
Was it listed as a CD in the box?nope. my ebay listing also had format: download mentioned.
they don’t provide cd anymore for any software now a days.
-
why is this in Finance?
-
@skh12 said in Issue with Buyer on Ebay:
why is this in Finance?
I moved it to the Online Auctions forum.
