Dear Swaggernauts,
We’re listening and we hear you. We see your posts and messages and we are working hard to get the ticket process simplified and expedited over the next month.
We appreciate your understanding and patience as our teams work hard to resolve your tickets as quickly as they possibly can.
The one place that will get you the fastest and best results is through your Activity Ledger, you’ll usually receive your first response within 24 hours, some tickets can take longer depending on the issue.
The genius of your Activity Ledger is that it connects your ticket to all of your activity information. If you go the General Ticket route, this can take up to 30 days to resolve because we have to go back and forth via your ticket collecting the necessary information.
We’ve heard you and we’ve simplified the help process into
2 avenues:
Avenue 1) Through your Activity Ledger, here’s the link: https://www.swagbucks.com/account/summary?visited=true
This is the way to go Swaggernauts! Check your Activity Ledger first!
SB HOT TIP: For Offers and Shopping, you MUST go through your Activity Ledger and click on Visited. If you do not see a click, this means your activity did not track through
Swagbucks . com. We suggest always checking your Visited ledger before proceeding with an offer or shop purchase.
Don’t see a click on your Activity Ledger* Simply pick a topic and locate the Support link top of the section or at bottom of the article. You may also use the form in Avenue #2 below to contact us. You should only use this route in cases where the activity does not appear on your ledger. Tickets created from these forms will require a 10-30 day investigation.
Avenue 2) Through a General Ticket, here’s the link*: https://help.swagbucks.com/hc/en-us/requests/new…
*Be aware, this option will have wait time of 10-30 days for resolution.
See option 1 for the way to go!
SB HOT TIP: Remember for OfferWalls (RevU, AdGate Media, AdGem, OfferToro, AyeT Studios, Peanut Labs, AscendMedia) activity, you’d still need to reach out to them directly for help.
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