@fivetalents said in Roll Call...who uses ShopSafe or Citi's "Virtual Account Numbers"?:
The things I like about VAN:
- You can set how long it will be a valid number/when it expires in 1 month increments up to 12 months (I like to keep a 12 month VAN on file for sites like Google Play that require a CC# for free offers), or just generate a VAN with no limits
Not sure if BofA lets you create a ShopSafe VCC w/ no limit, but their minimum expiry is 2 months while Citi VAN technically lets you generate a VCC that’s valid for a little as 1 month. Both let you set the maximum expiry as 12 months, but in both cases you can extend the expiry up to another 12 months (something you must do so before the VAN/VCC expires).
- You specify the maximum amount that can be charged to the number, dso I always round up to the nearest dollar of the OOP cost (multiple charges to the CC# will be authorized unless and until they exceed this cap)
Citi VAN tends to strictly adhere to the CL you set for your VAN. BofA ShopSafe VCC’s permit a fudge factor (of an additional 5% - 10% of your specified CL), in case you forgot to account for additional charges like S&H. I much prefer the strict adherence of Citi VAN. If you fail to account for S&H, your transaction should be DECLINED, and the onus is then on you to increase the CL (which both programs let you do).
- You can change the expiration and/or maximum allowed charge at any time before the CC# expires (very useful if you forgot to factor tax in something like tax or shipping, or you used a VAN with a $1 cap on a site that requires a CC# for one off free offer then decide to keep using the same number for other free offers but don’t want to risk a decline if the VAN will expire soon)
As far as I know, when you INCREASE the CL of a VAN/VCC (under either program), if the VAN/VCC is expiring in less than 2 months, you must increase its expiry to be at least 2 months out.
- You can see which merchant charged to the VAN
One of the greatest aspects of VAN’s/VCC’s is not only showing you which merchant charged to your VAN/VCC, but only the FIRST MERCHANT to charge to the card is supposed to be allowed to subsequently charge to it. This is a GREAT security feature should a particular merchant’s back-end systems get hacked, having their customer CC data stolen. The VAN/VCC is only supposed to be valid at that merchant, so it should decline elsewhere. In reality, Citi VAN seems to strictly adhere to this. BofA seems to allow some flexibility. For example, if you place a BofA VCC in your PayPal profile and then make several eBay purchases from different sellers, the merchant name may show up as “ebay - Merchat A” for the first seller, “ebay - Merchant B” for the second seller. Citi VAN considers these two be two different merchant names, so your VAN will likely only work for purchases from the the first seller/merchant. BofA tends to be more flexible, allowing both “ebay*” purchases to go through.
- You can drag and drop the CC#, expiration date and security code (or copy and paste)
The drag & drop feature, to my knowledge, only works in the stand-alone Windows Citi VAN app. BofA used to offer a stand-alone ShopSafe Windows app (that also supported drag & drop) but stopped updating it 5+ years ago (the last released version from 2013 stopped working at least 2-3 years ago). Thus, only web-generated ShopSafe VCC’s are available through BofA. As far as I know, drag & drop is not available in the web interface for either Citi VAN or BofA ShopSafe VCC’s (although COPY/PASTE should be available in both).
To me, its weaknesses are
- It’s a pain that you can’t use it in store or for orders online that you pick up in stores (they require you to show your form of payment at pickup). I’ve never tried, but I suppose you could use a virtual number to pay online and then request to change the payment method at pickup (I wouldn’t risk it if the sale price has changed/any promos or discounts are affected if they have to cancel your order and ring it up again)
I’ve ordered on-line for in-store pickup using a VAN/VCC. I simply took a screen shot of the VAN/VCC, printed it out onto my store-pickup slip (implying that I printed out the store pickup email) and showed that to the CSR/cashier. I may have run into some resistance at times, but after explaining that’s it’s a “secure” CC for on-line purchases, that’s been accepted by places. If I’ve ever been outright denied such a pickup, it was many many years ago (as I can’t recall in recent times when that may have happened).
Have even used a printed out VAN/VCC to sign-up in-person at a gym for gym membership (using the excuse of “security,” in that the FIRST MERCHANT to charge to the VAN/VCC is the ONLY MERCHANT who can charge to it).