@mrvietnam I have had similar problems in the past with everything from digital games to MP3s. I’ve called cs and they usually look it up, see a credit available, and simply apply a credit discount. Only once have they given me a hard time but it was a $5 game credit. I demanded a supervisor and received the discount credit + another month of prime- win-win. That supervisor suggested that in the future, I contact cs to place an order with a credit…really?
The problem with Amazon is when the promotional fine print says “applies to select purchases” and you have NO way of knowing what = “select.”