Many people don’t know that BD has a 24/7 FREE support line. They speak perfect English. Very few problems are so complex they can’t trouble shoot them. And those they pass on to upper support who I’ve found max response time is 48 hours.
Click the "Sell’ link at the top of the eBay homepage. Scroll down to “Promotional Offers” (also check your inbox offers). I’ve never sold anything on eBay and I currently have an offer to “List 50 of your items for FREE… Pay no insertion fees for auction-style or fixed price listings. Buy It Now is free too. Expires Oct 1, 2019 at 12:00AM PDT”
I turned in my ink cartridges and had my Rewards card scanned. The cashier forgot to add the $200 Visa, so that was purchased in a separate transaction. The cashier did not bother to scan my Rewards card, saying that I would not get any reward for the Visa anyway. I just checked my Staples Rewards account, and both transactions are there, even though my Rewards account number is NOT on the Visa receipt. I have never seen that before.
When you do back to back transactions, they still have your rewards information in the system so I think it just applies to the next transaction also. I have had that happen to me before, too.