@kohlspowrshopper So I did online chat to ask, why did I receive $5 BOPUS bonus on order #2 ($60) and not for order #1 ($200+). CSR didn’t explain it but issued me 100 pts.
my4: Points? Is that Yes2You?
CSR: yes
my4: The $5 BOPUS Bonus I received could be used immediately, ie for Christmas shopping. Yes2You won’t be available until January?
CSR: yes, that is correct
my4: harrumph (I should have said ‘bah humbug’)
CSR: I’m sorry as it is system generated coupon. We don’t have option to re-issue it.
my4: why didn’t it happen when it was supposed to happen? Did I not do something? I didn’t know about it until I received for the 2nd order. Then because I received for 2nd order I wondered why not for the first order.
CSR: Let me check with that and help you with that.
my4: Thanks. If I’m going to place other orders I want to do it so I get the bonus of course.
CSR: I have great news for you. I will honor you with $5 on your next online order. When you place the new order chat back with us and help them with my chat reference: 999999-9999. I will leave a clear note on this chat.
my4: And if its BOPUS I’ll also receive the $5 after I pick it up?
CSR: Yes, you will receive the $5.
my4: oh my
CSR: Thank you so much for understanding.
my4: Well, this is all more than I was expecting. Thank you very much.