My response to TCB after getting the same denial response after a claim:
What good does it do to use Chrome, with the TCB extension installed, and have it showing as activated at the time of purchase, if that can’t be considered as reliable? It’s ridiculous. My click-to-merchant history timestamp and actual purchase time are within minutes of each other. There simply is no sensible explanation why anything should have gone wrong except to say the TCB has shortcomings in their system and processing to reliably track transactions. I just do not have these problems with other cash-back sites. I have been using cash-back sites for years—I understand how this works. If something goes wrong, I’m at the mercy of the cash-back site to follow through or not. And I again say, since there is not credit showing for me for this purchase from another cash-back site, something doesn’t add up.
I’m sure I’ll just get another sorry-sounding reply back, but I’m getting my two bits in. I’m pretty sure I’m going to be done with them after many years of satisfaction. And I will follow through and actively bad mouth them going forward.